Medivet Petts Wood

AVOID AT ALL COSTS - SOULLESS STAFF My partner and I used this practice for a number of years, and the service has always been mediocre at best. The only reason we continued to go was because of proximity to our home and because, after many bad experiences, we had finally found a vet that was actually caring and extremely professional. She has now left the practice (can't blame her, really) but, generally speaking, the staff turnover rate for both receptionists and vets seems to be quite high, which is already an indication of a poorly-managed practice. There’s a new vet every 6 months for a very small team of 2-3 vets at most. The reason I'm giving them one star is because of an extremely distressing situation they put me through the day before yesterday. My partner rang the practice to get an urgent appointment for our 16-year old dog who had been scratching frantically and generally looking very uncomfortable. We were given an appointment at 3 pm, which the practice then asked to be rescheduled to 3:30 due to emergency surgery (completely understandable). We agreed, and I took every care to try to make the appointment, leaving my house an hour before the scheduled time. We don't have a vehicle, so I had to take an Uber Pets, as my dog is so frail. Unfortunately, there were rail strikes as well, meaning that traffic was much heavier than usual, and the new time slot meant my Uber driver caught the busy school run time. I promptly rang the practice to inform them that I was on my way but I would be a few minutes late. They said they would inform the vet. I reached the practice at 15:45, well aware that I was 15 minutes late. The vet refused to see my pet, even though I still had a good 15 minutes left and after I implored them to please help me as my dog was in such a poor state. I offered to stay in the waiting room. I asked them for any alternative solution they could provide. I begged them. They absolutely did not care. Moreover, they allowed the people already waiting for their 4 pm appointment in at 15:50 (still my slot) right before my eyes, which was a slap on the face. While I completely acknowledge tardiness on my part, refusing to give my pet any sort of care in view of the transport situation and after I agreed to reschedule the appointment at their request is a very clear indication of a complete lack of humanity on their part. Look for any other practice in the area before settling for this one. You've been warned.

AVOID AT ALL COSTS - SOULLESS STAFF My partner and I used this practice for a number of years, and the service has always been mediocre at best. The only reason we continued to go was because of proximity to our home and because, after many bad experiences, we had finally found a vet that was actually caring and extremely professional. She has now left the practice (can't blame her, really) but, generally speaking, the staff turnover rate for both receptionists and vets seems to be quite high, which is already an indication of a poorly-managed practice. The reason I'm giving them one star is because of an extremely distressing situation they put me through yesterday. My partner rang the practice to get an urgent appointment for our 16-year old dog who had been scratching frantically and generally looking very uncomfortable. We were given an appointment at 3 pm, which the practice then asked to be rescheduled to 3:30 due to emergency surgery (completely understandable). We agreed, and I took every care to try to make the appointment, leaving my house an hour before the scheduled time. We don't have a vehicle, so I had to take an Uber Pets, as my dog is so frail. Unfortunately, there were rail strikes as well, meaning that traffic was much heavier than usual, and the new time slot meant my Uber driver caught the busy school run time. I promptly rang the practice to inform them that I was on my way but I would be a few minutes late. They said they would inform the vet. I reached the practice at 15:45, well aware that I was 15 minutes late. The vet refused to see my pet, even though I still had a good 15 minutes left and after I implored them to please help me as my dog was in such a poor state. I offered to stay in the waiting room. I asked them for any alternative solution they could provide. I begged them. They absolutely did not care. Moreover, they allowed the people already waiting for their 4 pm appointment in at 15:50 (still my slot) right before my eyes, which was a slap on the face. While I completely acknowledge tardiness on my part, refusing to give my pet any sort of care in view of the transport situation and after I agreed to reschedule the appointment at their request is a very clear indication of a complete lack of humanity on their part. Look for any other practice in the area before settling for this one. You've been warned.

A very good Veterinary Practice. The staff are friendly and helpful and it is always easy to book an appointment.